Short version: ISONQ is local-first software. Your drawings, files, customers, quotes, and shop data never leave your computer. We don't run cloud servers that process your work. We don't have analytics on this website. We don't sell anything to anyone. The only personal information we ever see is what you choose to send us in an email.
Who we are
This privacy policy describes how IsonQ LLC ("ISONQ", "we", "us") handles your information. We are a Colorado limited liability company headquartered in Lakewood, Colorado. Questions about this policy can be directed to support@isonq.com.
Information ISONQ software does not collect
ISONQ is local-first software. The product runs entirely on your computer. We want to be specific about what this means:
- Your engineering drawings, PDFs, STEP files, and CAD data stay on your machine
- Your customer information, quotes, jobs, and shop records stay on your machine
- Your part profiles, region profiles, and learned shop data stay on your machine
- We have no servers that process, analyze, or store your work
- We have no telemetry that reports your activity to us
- We have no analytics inside the software
We designed ISONQ this way deliberately. Machine shops handle confidential customer information, proprietary designs, and in some cases regulated content (ITAR, controlled technical data). A local-first architecture is the only architecture that's appropriate for that work.
Information we collect on isonq.com
This website does not use analytics, tracking pixels, advertising trackers, or third-party cookies. We do not know who visits the site. The only situation in which we collect personal information through the website is when you choose to send us an email or submit the contact form.
When you submit the contact form on contact.html, the form opens your default email client and sends a message to sales@isonq.com. The fields you fill in (name, email, company, phone, RFQ volume, environment, message) become the body of that email. We receive it the same way we receive any other email.
How we use the information you send us
If you email us at sales@isonq.com or support@isonq.com, we use that information to:
- Respond to your inquiry
- Provide the product, deployment, or support information you requested
- Follow up on questions you raised
- Improve the ISONQ software and product roadmap based on feedback, bug reports, and feature requests you share
We do not add you to mailing lists. We do not send promotional email. We do not share your information with third parties for marketing purposes.
Feedback, suggestions, and feature requests you share with us may be incorporated into the ISONQ software and product roadmap. The ownership and use of such feedback is governed by the Feedback and Suggestions section of our Terms of Service.
How we store the information you send us
Email correspondence is stored on the email service we use to operate @isonq.com addresses. Industry-standard encryption is used in transit and at rest. We retain email for as long as it's relevant to the business relationship, after which it may be deleted in accordance with our normal data retention practices.
Software license activation
If you install ISONQ on your machine, the software performs an offline license check using credentials provided to you at purchase. The license check does not phone home to our servers and does not transmit information about your usage, drawings, or work to ISONQ. License files are stored encrypted on your local machine using AES-256-GCM with Windows DPAPI key wrapping.
Software updates
ISONQ software may check for available updates from a Cloudflare-hosted update service. The update check sends only the version number you currently have installed. No drawings, files, or personal information are transmitted during update checks.
What we never do
- We never sell your personal information
- We never share your personal information with advertisers
- We never use your drawings or files for training AI models
- We never access your shop's data remotely
- We never collect data from anyone we believe to be under 18
Your rights
You have the right to know what personal information we have about you, to correct it if it's wrong, and to ask us to delete it. Because the only personal information we hold is email correspondence you initiated, fulfilling these requests is straightforward. Email support@isonq.com with your request.
If you are a resident of California, the European Union, the United Kingdom, or another jurisdiction with specific data privacy rights, those rights apply in addition to anything stated here.
Changes to this policy
We may update this privacy policy from time to time. The effective date at the top of this page reflects the most recent version. Material changes will be reflected by updating that effective date.
Contact
Questions, requests, or concerns about this privacy policy:
- support@isonq.com
- IsonQ LLC, Colorado, USA