Terms of Service
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a binding legal agreement between you ("User," "you," or "your") and ISONQ LLC ("ISONQ," "we," "our," or "us"). By downloading, installing, accessing, or using ISONQ software or services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind such organization to these Terms.
2. Service Description
ISONQ is enterprise search software that operates under a Zero-Knowledge Architecture. The software indexes local files, synchronizes authorized Microsoft 365 data, and provides semantic search capabilities. All data processing and storage occurs exclusively on your local device. ISONQ does not operate servers that store, process, or access your content.
3. License Grant
Subject to your compliance with these Terms and payment of applicable fees, ISONQ grants you a limited, non-exclusive, non-transferable, revocable license to install and use the ISONQ software on devices you own or control, solely for your internal business or personal purposes.
This license does not constitute a sale of the software or any copy thereof. ISONQ retains all right, title, and interest in and to the software.
4. License Restrictions
You shall not:
- Share, transfer, sublicense, lease, or distribute your license key to any third party
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of ISONQ software
- Remove, alter, or obscure any proprietary notices, labels, or marks
- Use ISONQ to develop competing products or services
- Exceed the authorized number of users or devices for your subscription tier
- Use ISONQ for any unlawful purpose or in violation of applicable regulations
- Circumvent or attempt to circumvent license validation mechanisms
5. Subscriptions and Payment
- Billing: Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase.
- Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
- Price Changes: ISONQ reserves the right to modify pricing. Changes will not affect current subscription periods and will be communicated at least thirty (30) days in advance.
- Taxes: Prices are exclusive of applicable taxes. You are responsible for all taxes associated with your subscription.
- Payment Processing: Payments are processed through authorized third-party payment processors. By providing payment information, you authorize recurring charges to your designated payment method.
6. Refund Policy
ISONQ offers a fourteen (14) day money-back guarantee for new subscriptions. If you are dissatisfied with the software, you may request a full refund within fourteen (14) days of your initial purchase by contacting support.
After the initial fourteen (14) day period, all subscription fees are non-refundable. No refunds will be issued for renewal periods, partial subscription periods, or subscription downgrades.
7. Healthcare and HIPAA
ISONQ is designed to support HIPAA-compliant workflows for covered entities and business associates. Due to ISONQ's Zero-Knowledge Architecture, Protected Health Information (PHI) is processed and stored exclusively on your local device and is never transmitted to ISONQ infrastructure.
If you are a covered entity or business associate under HIPAA:
- You remain solely responsible for your organization's overall HIPAA compliance program
- You are responsible for configuring and operating ISONQ in accordance with your organization's security policies
- Business Associate Agreements are available upon request for qualifying customers
Contact compliance@isonq.com for BAA inquiries.
8. User Responsibilities
You are responsible for:
- Maintaining adequate backups of your files and data
- Securing your license key and account credentials
- Ensuring your use of ISONQ complies with all applicable laws and regulations
- Meeting minimum system requirements for operation
- Installing security updates and patches in a timely manner
- All activity occurring under your license key
9. Intellectual Property
ISONQ, including all software, documentation, trademarks, trade names, logos, and related materials, is the exclusive property of ISONQ LLC and is protected by copyright, trademark, and other intellectual property laws. These Terms grant no ownership rights in ISONQ intellectual property.
You retain all rights to your data. ISONQ claims no ownership interest in your files, documents, emails, messages, or other content processed by the software.
10. Third-Party Services
ISONQ integrates with third-party services including Microsoft Corporation (Microsoft 365), Anthropic PBC (Claude), and Stripe, Inc. (payment processing). Your use of these services is subject to their respective terms of service and privacy policies.
ISONQ is not responsible for the availability, accuracy, security, or reliability of third-party services. Third-party service interruptions do not entitle you to refunds or credits.
11. Warranty Disclaimer
ISONQ SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
ISONQ does not warrant that the software will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You assume all risk associated with the use of ISONQ software.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- IN NO EVENT SHALL ISONQ BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
- ISONQ'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF ISONQ SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO ISONQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM
- ISONQ SHALL NOT BE LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR SYSTEM FAILURES
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, ISONQ's liability shall be limited to the maximum extent permitted by law.
13. Termination
Termination by User
You may terminate your subscription at any time through your account settings or by contacting support. Termination will be effective at the end of your current billing period. No refunds will be issued for the remaining portion of any prepaid subscription term.
Termination by ISONQ
ISONQ may suspend or terminate your license immediately and without notice if you: (a) violate these Terms; (b) fail to pay fees when due; (c) engage in fraudulent or illegal activity; or (d) use ISONQ in a manner that threatens the security or integrity of our systems or other users.
Effect of Termination
Upon termination: (a) your license to use ISONQ software terminates immediately; (b) you must cease all use of the software; (c) data stored locally on your device remains in your possession; and (d) ISONQ has no obligation to provide continued access to software features or support services.
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in Denver, Colorado.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST ISONQ.
15. Amendments
ISONQ reserves the right to modify these Terms at any time. Material changes will be communicated via email and in-application notification at least thirty (30) days prior to taking effect.
Your continued use of ISONQ following the effective date of any modifications constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the software.
16. Contact Information
For questions regarding these Terms of Service:
Email: legal@isonq.com
ISONQ LLC
Lakewood, Colorado, United States